IT Support

Job description

1.  Provide Technical Support and Troubleshooting

-  Assist employees with computer hardware and software issues, ensuring prompt resolution

2. Vendor Management

- Coordinate with vendors for equipment warranty issues and handle internet-related problems.

3. Collaboration with Building Engineers

- Work with building engineers to resolve electrical and office air conditioning issues affecting IT systems.

4. Employee Onboarding

- Manage the onboarding process for new employees by preparing computers, creating accounts, installing operating systems, providing user manuals, and handing over equipment.

5. Employee Offboarding

- Oversee the offboarding process, including equipment checks, asset recovery, data backup, data deletion, and account deactivation.

6. Device Maintenance

- Perform routine maintenance, including repairing and replacing hardware as needed.

7. Equipment Purchasing and Budget Planning

- Plan and manage quarterly equipment purchases and create an annual IT budget.

8. Asset Management Procedures

- Establish and manage procedures for buying, selling, and liquidating corporate assets

9. Corporate Equipment Management

- Maintain and track all corporate equipment, ensuring accurate records for asset management.

10. Manage Video Conferencing

- Facilitate video conference connections between the VN and JP offices, ensuring seamless communication.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience in a comprehensive IT role.
• Strong knowledge of providing technical support and troubleshooting (Windows, Mac, Ubuntu, software)
• Deep understanding of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
• Proficiency in operating systems, and office software.
• Familiarity with Active Directory or LDAP, and backup/recovery solutions.
• Strong troubleshooting and problem-solving skills.
• Experience in vendor management and technical documentation.
• Excellent verbal and written communication skills.
• Ability to handle Help Desk and Technical Support operations.

Preferred Requirements

• Having any of the following requirements is a plus:
• Relevant certifications (e.g., CompTIA, Cisco, Microsoft).
• Proficiency in English
• Being able to join soon would be preferable

Working Conditions:

• Full-time position, with occasional need for overtime during critical issues or system upgrades.
• On-site presence is required with flexibility for remote support as needed.